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iOS App Support

Legacy Touch iOS App FAQ

 

  • What devices is the iOS app compatible with?
  • How do I connect the QuickDock Scanner to my iOS device?
  • How do I charge the QuickDock fingerprint scanner?
  • How do I capture a fingerprint?
  • How many prints should I capture?
  • How do I clean the QuickDock fingerprint scanner?
  • Do I need a WiFi connection?
  • What is a Pending Enrollment?
  • How do I reset my password?
  •  

    What devices is the iOS app compatible with?

    The Legacy Touch iOS Scanning Solution has been tested and verified to be compatible with the following devices:

    Device iOS Version
    iPod Touch - 6th gen 9 and newer
    iPhone 6/7/8 9.0 and newer
    iPhone 6/7/8 Plus 9.0 and newer
    iPhone X/XS/XS Max 12.0 and newer

     

    How do I connect the QuickDock to my iOS device?
    With the iOS Scanning Solution, you will receive a plastic adapter clip designed for the 6th generation iPod Touch that snaps into place at the top of the QuickDock. With the clip snapped into place, slide the iPod Touch down all the way so that the lightning connector is firmly seated.

    How do I charge the QuickDock fingerprint scanner?
    The QuickDock and your iOS device must both be charged separately. For this reason, we recommend removing your iOS device from the QuickDock before charging. Make sure the QuickDock power selector is in the "ON" position and connect the micro-USB power adaptor to the port on the side of the QuickDock. A fully drained QuickDock battery will recharge completely in about 3 hours.

    How do I capture a fingerprint?
    Please go back to the support menu and select the Training Video for detailed instructions.

    How many prints should I capture?
    We recommend three prints to ensure there are several images to choose from in order to produce the best quality product.

    How do I clean the QuickDock fingerprint scanner?
    Regularly cleaning your fingerprint scanner is necessary to capturing the best, clearest prints. Some tips for cleaning the tethered device include:

    DO:
    Use either Windex or a 3% mix of Hydrogen Peroxide and water
    Apply the liquid to the soft, lint-free cloth, then gently wipe the fingerprint scanning area

    DO NOT:
    Do not use Isopropyl Alcohol or Ethanol in concentrations greater than 50%, Bleach, or baby wipes
    Do not Pour any liquid directly on the reader window, submerge the scanner in liquid, or rub the window with an abrasive material, including paper

     

    Do I need a WiFi connection?
    If your iOS device is not connected to WiFi, you will receive a failed login message, and will be unable to proceed until you are connected and can login. If your WiFi connection is lost while using the App, you will receive a message that connection is unavailable. Any data you have collected will then save to Pending Enrollments. Once WiFi connection is reestablished, you must click Pending Enrollments, choose the appropriate Decedent Record, then select to Submit/Enroll.

    What is a Pending Enrollment?
    Should the App encounter a problem while submitting the Decedent data, the data is saved on the Tablet or Phone and can be transmitted at a later time. In order to resolve the issue, verify Wifi and internet connection is available, click on Pending Enrollment, click on the Decedent Record, and select Submit/Enroll.

    How do I reset my password?
    The Legacy Touch Partner Portal and App utilize the same login/password. Funeral Home users must use the Partner Portal to reset their password. Click on Forgot Password on the main login screen and walk through those requirements to generate a new password.