Frequently Asked Questions
When fingerprints are collected and submitted by you, or a Partner funeral home or crematory, the images are stored in our secure database and made available to you with a unique, alpha-numeric Personal Identification Number (PIN) assigned to the fingerprints. You may then use the PIN to order customized Jewelry and Keepsakes here on LTKeepsakes.com. This unique PIN ensures that the fingerprints used are the correct ones. Just so you can be absolutely sure, we ask you to validate your PIN each time you order and allow you to confirm the initials of you or your Loved One.
Fingerprints are securely stored in our database in perpetuity and your PIN is always available for ordering personalized Keepsakes.
For security purposes, the fingerprints in our system are not available to the public for viewing. If you need access to a copy of your fingerprints, please contact our Customer Service team.
If your funeral service provider was not a Legacy Touch Partner, but you have your Loved One's fingerprints, we would be happy to assist you in creating a PIN. If you have a paper copy of the prints, you will first need to scan it to produce a high quality digital image of the prints. If you don't have a digital scanner, many office supplies stores, copy stores and public libraries can assist you with this process. Once you have a digital version of the fingerprints, please contact us Mon-Fri, 8:00am-5:00pm via phone (toll free: 855-802-6800) or online chat and one of our Client Services Coordinators will assist you.
As a general rule, we do not share fingerprint images. We keep all identity information safe and protected on our secure servers. Everything stays between the family and Legacy Touch as well as any applicable funeral home or crematory, unless required by law. In very limited instances, images may be made available to our affiliated technology partners to improve our internal systems and applications, but in such cases, all identifying information about who the prints belong to or where they came from is removed before the images are made available. You, of course, may share fingerprints with whomever you wish.
That’s the idea behind our Express and Accelerated Delivery Services. We know of no other company that offers Next Business Day turnaround on personalized Keepsakes. For orders that aren't quite as time-critical, but still need a specific delivery date, our Accelerated Delivery Service is great option as well. For gifts such as Bookmarks or Lapel Pins, it’s especially important to be able to deliver multiple products in time for a particular date like graduations, births, baptisms, funerals, and visitations. Our Fingerprint Pendants and Charms, with inscriptions or monograms, are also eligible for these expedited services. Express and Accelerated Delivery Services guarantee a specific delivery date, while Standard Delivery dates are approximate.
We use premium grade optical crystal to capture your Loved One’s image. Our crystals are lead-free, hardened, and highly polished. All crystal is fragile, and care should be used when handling. Crystals can be cleaned with mild glass cleaner and a microfiber cloth. Do not use household cleaners, paper towels, or any product with abrasives.
Lockets can be cleaned with a soft cloth. For other 14k Gold Keepsakes, use warm water and mild dish washing soap. Soak your 14k Gold Keepsake for 20-30 minutes in the solution. Gently clean with a soft cloth or a soft-bristled brush. Rinse with lukewarm water to remove any soap residue. Please, no chlorine or other harsh chemicals or abrasives.
Lockets and Urn Pendants can simply be wiped clean with a soft cloth, or a Silver polishing cloth. Rub gently, following the grain of the Silver. All other Sterling Silver Keepsakes can be wiped clean–or treated with Silver tarnish remover, following instructions. Tarnish remover should be followed with a warm soapy wash. Rinse well, and towel dry.
Stainless Steel & Titanium
To clean your Stainless Steel or Titanium Keepsakes, use lukewarm water and mild dish washing soap. Soak your Keepsake in the solution for approx. 5 minutes and then gently buff with a soft cloth. Rinse and allow to dry. Tarnish can be cleaned with a Jewelry polishing cloth. Please do not use harsh chemicals or abrasive cleaners.
To clean your polished Brass Keepsakes, use lukewarm water and mild dish washing soap. Soak your Keepsake in the solution for approx. 5 minutes and then gently buff with a soft cloth. Rinse and allow to dry. Tarnish can be cleaned with a Jewelry polishing cloth. Please do not use harsh chemicals or abrasive cleaners.
A PIN, which uniquely identifies the fingerprint, is not required to purchase an eGift Card; however, a PIN will be required to order a Fingerprint Keepsake. The PIN is created by you or one of our Partner funeral homes when prints are uploaded into our system. Please check with the recipient to ensure that a PIN exists before purchasing a Legacy Touch eGift Card.
An eGift Card functions just the same as a regular, physical gift card or gift certificate, where an amount is pre-loaded on the card and then redeemed for merchandise. However, eGift Cards have several great advantages, including:
- Immediate delivery, directly to your email address, within minutes of payment clearing, 24 hours per day
- No shipping costs, no shipping delays, and no holiday order cutoffs
- All details saved digitally in email for easy access at any time
- Email conveniently links directly to our website for easy ordering
eGift Cards are redeemed by entering the unique code in the space provided during the checkout process - look just above the order subtotal for the box that says "Gift card or discount code", type or copy/paste the code into the field and click apply.
We work very hard with our email providers to make sure that our emails get delivered with a high degree of reliability. However, sometimes our emails get blocked or flagged as spam or junk by highly sensitive filters. Please check your junk/spam folder and make sure that "legacytouch.com" is on their list of allowed senders (whitelist).
If you didn't receive the eGift Card, or you made a mistake in the email address you provided to us, please call Customer Service toll free at (855) 802-6800 as soon as possible with your order number and email address.
No, our eGift Cards cannot be reloaded or have value added to them. However, it's just as easy to purchase another one and multiple eGift Cards can be redeemed on a single order.
- Click the My Account icon ( ) at the top right hand side of our site or in the mobile menu
- Under New Customers, click the Continue button
- Follow the prompts to enter your email and password and complete setting up your account
There is a $15 flat-rate shipping charge per order. Many of our Keepsakes offer the option of Express or Accelerated Production Service. If you select one of our expedited production services, a $20 Express Production Fee or $10 Accelerated Production Fee per Keepsake will also be added to the price.
Please Note: All charges are submitted and processed in US Dollars (USD). Prices and totals displayed in currencies other than US Dollars (USD) are for our customers' convenience and are estimates only - currency exchange rates vary and will be determeined by the processing bank at the time of the transaction.
Please note: All charges are submitted and processed in US Dollars (USD). Prices and totals displayed in other currencies are estimates for your convenience only - currency exchange rates vary and will be determined by the processing bank at the time of the transaction.
When making a purchase on LTkeepsakes.com, enter your coupon code at checkout in the directed field. The discount will then apply to your order total.