Step-by-Step Fill & Closure Guide
To protect your Keepsake, do not submerge it in water (showers, swimming pools, etc.). Your Urn Pendant can be gently polished and cleaned with a soft cloth.
Important: Once the Closure is inserted, it can't be removed. If the Closure doesn't feel secure, please call Customer Service for guidance at (855)802-6800.
Use the enclosed funnel to carefully place remains into the Urn Pendant. Do not overfill.
Important: DO NOT remove the red or black rubber gasket from the Closure.
Brush away any dust remaining on the surface of the Urn Pendant.
Lay the Pendant on a soft, clean cloth. Align the part of the Closure without the Birthstone into the opening, ensuring red or black rubber gasket is still in place. Press to set it into place.
Align the Birthstone with the first part of the Closure that is now in the Urn Pendant and firmly snap it into place. You will hear and feel it as it secures.
NOTE: The Birthstone must go in straight to secure it properly. Don't be afraid to apply pressure with your fingers as you're pressing the Closure into place--you will not hurt your Pendant.