Legacy Touch offices will be closed June 19th in observance of Juneteenth.

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Terms & Conditions


All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Legacy Touch Keepsake Warranty
At Legacy Touch, we are committed to providing beautiful, high-quality, personalized keepsakes. Our keepsakes are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Legacy Touch will repair or replace the piece at no cost to the customer. Knives, lighters, and cigar cutters carry a limited lifetime manufacturer warranty and LED bases carry a 30 day warranty. The warranty does not cover pieces that have inscription errors made by the customer, pieces that are discolored due to environmental factors, pieces that are discolored due to allergic reactions, pieces that have been abused or neglected by the customer, or worn rhodium plating due to use.

Inscription Errors
For orders with inscription errors made by the customer or funeral director, a 50% off discount will be applied to your keepsake replacement order. Freight for returns due to errors made by the customer/funeral director will be paid by the customer/funeral home.

To obtain warranty service, please contact Legacy Touch Customer Service at customerservice@legacytouch.com. A Return Merchandise Authorization (RMA), which will be provided by Legacy Touch, is required for all returns/exchanges. Materials must be received within 30 days from the date that the RMA was issued. Any items returned without an RMA will not be processed.


To obtain warranty, replacement or ring resizing services, please contact Legacy Touch Customer Service at customerservice@legactytouch.com or toll free at 1-855-802-6800.

eGift Cards
Legacy Touch eGift Cards are redeemable for merchandise online at LegacyTouch.com. Any costs not covered by the eGift Card value must be paid by the redeemer using a valid payment method. eGift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. You must register for a customer account on LegacyTouch.com to redeem an eGift Card. Once redeemed, any unused balance will be automatically stored in your customer account. Prior to redemption, eGift Cards have cash value and should be safeguarded accordingly. Lost or stolen eGift Cards cannot be replaced. If there is no activity for an eGift Card for a period of two (2) years or more, we may charge an inactivity fee of two dollars ($2.00) per month, subject to federal and state laws and regulations. Legacy Touch reserves the right to change these terms and conditions, without notice, from time to time in its sole discretion. See LegacyTouch.com/FAQs for more information and frequently asked questions.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Legacy Touch, ALL RIGHTS RESERVED. The collective work includes works that are licensed to Legacy Touch. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Legacy Touch or purchasing Legacy Touch products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Legacy Touch or to purchase Legacy Touch products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Legacy Touch. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Legacy Touch used in the site are trademarks or registered trademarks of Legacy Touch.

Limitation of Liability
Legacy Touch shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Legacy Touch has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Legacy Touch product is mistakenly listed at an incorrect price, Legacy Touch reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Legacy Touch reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Legacy Touch shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Legacy Touch without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Legacy Touch may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Legacy Touch.

Your use of this site shall be governed in all respects by the laws of the state of Missouri. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Legacy Touch products) shall be in the state of Missouri . Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Legacy Touch products) must be commenced within one (1) year after the claim or cause of action arises. Legacy Touch's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Legacy Touch may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Legacy Touch or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Legacy Touch does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Legacy Touch is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Legacy Touch reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Legacy Touch in its sole discretion.

You agree to indemnify, defend, and hold harmless Legacy Touch, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Legacy Touch may link to sites operated by third parties. However, even if the third party is affiliated with Legacy Touch, Legacy Touch has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Legacy Touch. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Legacy Touch seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).


When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Legacy Touch for Legacy Touch. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Legacy Touch. Legacy Touch reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Legacy Touch also reserves the right to change the short code or phone number where messages are

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase

Carriers are not liable for delayed or undelivered messages.

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Legacy Touch again, just sign up as you did the first time and Legacy Touch will start sending messages to you again.
Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at info@legacytouch.com.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at info@legacytouch.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

If you have any questions about your data or our privacy practices, please visit our Privacy Policy.

Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.