Please note the following important information:
- A Loved One's PIN, which uniquely identifies the fingerprint, is required to order a keepsake. The PIN is created when prints are uploaded into our system. Please ensure that a PIN, or a copy of the prints, exists before purchasing a Legacy Touch eGift Card.
- If a PIN does not exist for any reason, but fingerprints of the deceased Love One are available (eg. from military or hospital records, etc.), please contact us for assistance in uploading those prints and creating a PIN.