Android App Support
Legacy Touch Android App FAQ
What devices is the Android app compatible with?
The Legacy Touch Android Scanning Solution has been tested and verified to be compatible with the following devices:
|Samsung Tab A||5.11 and newer|
|Samsung J3||8.0 and newer|
|Samsung J5||8.0 and newer|
How do I connect the Fingerprint Scanner to my Android device?
With the Android Scanning Solution, you will receive a 3 inch USB-to-microUSB conversion cable. Plug the fingerprint scanner into one end of the cable, and your compatible Android device into the other. When the scanner is connected to the device, a USB detection pop-up may occur, prior to starting the app. Confirm the device within the pop-up window.
What is an NFIQ score?
NFIQ is a standardized Fingerprint Image Quality score established by the National Institute of Standards and Technology. The scale numbering starts at 1, 1 being best. In the case of the Legacy Touch App, a score of 5 is a minimum quality score. This NFIQ score is presented at the time of scanning a finger directly underneath the image and represents its quality ranking 1-5, anything 6 or greater represents an unusable image and indicated by a Fake Finger notification or similar designation.
The sensor within the reader itself creates a shadow on the print. Matching its grayscale/shading provides a general indicator of whether additional pressure can be applied that results in an image with greater contrast. Matching the color/shading will generally result in a better NFIQ Score.
The gray box will not appear in the final custom jewelry product. Our artists use professional techniques to remove this artifact without effecting the lines of the fingerprint.
What does it mean if I get the message "fake finger" after trying to capture a print?
Fake Finger means the NFIQ score of the fingerprint is below minimum requirements for a usable print. Often it can be encountered if the finger is still in motion while the actual scan is taking place. Verify the finger is held still at the time the red light comes on. The finger placement should fill as much of the reader window as possible, and be applied with firm pressure. Do not point the finger at the window. If users are unable to obtain a usable print then Ink prints should be taken.
How do I clean the digitalPersona fingerprint scanner?
Regularly cleaning your fingerprint scanner is necessary to capturing the best, clearest prints. Some tips for cleaning the tethered device include:
Use either Windex or a 3% mix of Hydrogen Peroxide and water
Apply the liquid to the soft, lint-free cloth, then gently dab the fingerprint reader window
Do not use Isopropyl Alcohol or Ethanol in concentrations greater than 50%, Bleach, or baby wipes
Do not Pour any liquid directly on the reader window, submerge the scanner in liquid, or rub the window with an abrasive material, including paper
Do I need a WiFi connection?
If your Android device is not connected to WiFi, you will receive a failed login message, and will be unable to proceed until you are connected and can login. If your WiFi connection is lost while using the App, you will receive a message that connection is unavailable. Any data you have collected will then save to Pending Enrollments. Once WiFi connection is reestablished, you must click Pending Enrollments, choose the appropriate Decedent Record, then select to Submit/Enroll.
What is a Pending Enrollment?
Should the App encounter a problem while submitting the Decedent data, the data is saved on the Tablet or Phone and can be transmitted at a later time. In order to resolve the issue, verify Wifi and internet connection is available, click on Pending Enrollment, click on the Decedent Record, and select Submit/Enroll.
How do I reset my password?
The Legacy Touch Partner Portal and App utilize the same login/password. Funeral Home users must use the Partner Portal to reset their password. Click on Forgot Password on the main login screen and walk through those requirements to generate a new password.