Care & Warranty
Legacy Touch’s beautiful Keepsakes are quality heirlooms worth protecting.
When not in use, we recommend storing them individually, in an airtight bag to protect from humidity.
Legacy Touch Guarantee
At Legacy Touch, we are committed to providing beautiful, high-quality, personalized Keepsakes. Our Keepsakes are warranted to be free from defects in materials or workmanship for one year from the date of purchase except Knives, Lighters, and Cigar Cutters, which carry a manufacturer’s limited lifetime warranty. Within the respective warranty periods, Legacy Touch will repair or replace the piece at no cost to the customer.
Because our Fingerprint Keepsake products are custom made and individually personalized for you and your family, they cannot be accepted for return or exchange unless there is a manufacturing error, product defect, or shipping damage.
From design to polishing to packaging, we are committed to exceeding our customers’ expectations. If a Keepsake arrives with a manufacturer’s defect, please contact Customer Service within 48 hours of receipt. We want to help make it right.
The warranty does not cover pieces that have inscription errors made by the customer, pieces that are discolored due to environmental factors, pieces that are discolored due to allergic reactions, pieces that have been abused or neglected by the customer, or worn plating due to use.
Please contact Legacy Touch Customer Service to obtain warranty service by emailing email@example.com or calling toll free 1-855-802-6800. A Return Material Authorization (RMA), which will be provided by Legacy Touch, is required for all returns/exchanges. Materials must be received within 30 days from the date that the RMA was issued. Any materials returned without an RMA will not be processed.
Treat your pieces with the respect they deserve, avoiding all chemicals (including chlorine),
activities (sports, etc.), and hard surfaces which can be damaging to fine metals. Lockets and
Cremation Urn Pendants carry precious photos and ashes; for this reason, they should not be
submerged in water. Quality Jewelry should always be shielded from hairspray, bug spray,
lotions, and swimming pools. Care for your Keepsakes, and they will return the favor with many
years of cherished connection.
Brass, Stainless Steel, Titanium, or Anodized Aluminum
Urn Pendants can be wiped clean with a soft cloth. For all other Brass, Stainless Steel, Titanium,
or Anodized Aluminum Keepsakes, use lukewarm water and mild dish washing soap. Soak your
Keepsake in the solution for approximately 5 minutes and then gently buff with a soft cloth.
Rinse and allow to dry. Tarnish on Brass and Stainless Steel can be cleaned with a jewelry
polishing cloth or mild polish formulated for the metal, following instructions. Please do not use
harsh chemicals or abrasive cleaners.
Lockets can be cleaned with a soft cloth. For other Gold Keepsakes, use warm water and mild
dish washing soap. Soak your Gold Keepsake for 20-30 minutes in the solution. Gently clean
with a soft cloth or a soft-bristled brush. Rinse with lukewarm water to remove any soap
residue. Please, no chlorine or other harsh chemicals or abrasives.
Lockets and Urn Pendants can simply be wiped clean with a soft cloth, or a silver polishing
cloth. Rub gently, following the grain of the Silver. All other Sterling Silver Keepsakes can be
wiped clean or treated with silver tarnish remover, following instructions. Tarnish remover
should be followed with a warm soapy wash. Rinse well, and towel dry.